Microgaming Terms & Conditions – Complete Usage Guide

These Terms & Conditions Microgaming (hereinafter "Platform" or "we") and any user of this platform (hereinafter "you" or "member"). This agreement https://microgaming.run Governs all aspects of website and mobile app usage.

Microgaming is an internationally licensed online gaming platform. These terms and conditions take precedence over all other considerations when using our services in Bangladesh. Microgaming reserves the right to update these terms at any time. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

Each individual on Microgaming may only One Account can be opened. Multiple accounts are strictly prohibited. If detected, all associated accounts will be permanently closed and any accumulated balances may be forfeited.

All information provided at registration — name, date of birth, phone number, and address — must be accurate and truthful. Microgaming reserves the right to close any account opened with false or incorrect details, at any time.

• Your login credentials (username and password) must be kept strictly confidential.
• Sharing your account with anyone else is strictly prohibited.
• Any suspicious activity on your account must be reported to our support team immediately.
• Any changes to your account details (phone number, address) must be updated immediately.
• If requested for KYC verification, required documents must be submitted within 7 business days.

Minimum age to register and play on Microgaming 18 Years. No account may be opened below this age under any circumstances. A national ID or passport may be requested at any time for age verification.

If it is established that a minor (under 18 years of age) is operating an account, the account will be closed immediately and all deposited funds will not be returned.

Microgaming accepts bKash, Nagad, Rocket, and other approved payment methods for deposits. Each method has its own limits and processing times.

• No additional charges apply for deposits.
• You must only use payment methods registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• If a deposit fails, the funds will be automatically returned within 24 hours.

To withdraw funds from Microgaming, KYC verification must be completed first. Withdrawals will not be processed without verification. Once KYC is successfully completed, it does not need to be repeated.

• Minimum withdrawal amount: ৳500.
• Maximum daily withdrawal: ৳2,00,000 (standard members).
• Higher limits apply for VIP members.
• Withdrawals must be made to the same payment method used for the original deposit.
• Processing time: bKash/Nagad 5–15 minutes; bank transfer 1–2 business days.
• Bonus balance cannot be withdrawn until wagering requirements are met.

Each bonus and promotion on Microgaming comes with its own terms. The general rule is that after claiming a bonus, a specified wagering requirement must be met before withdrawing.

• Welcome Bonus: Available once only, on your first deposit. 25x wagering requirement applies.
• Reload Bonus: Available on specific days, each with its own terms.
• Free Spins: Valid for specific games only; expires if unused within the validity period.
• Cashback: Generally no wagering requirements — withdrawable immediately.
• Maximum bet during an active bonus is ৳500 or 10% of the bonus amount.
• If bonus abuse is detected, the account may be suspended.

All games on Microgaming run on Random Number Generator (RNG) technology, regularly audited by independent third parties. Every outcome is completely random and never predetermined.

The following activities are strictly prohibited and will result in permanent account termination:

• Attempting to abuse bonuses or artificially inflate a bonus balance.
• Using any software or bot to place automated bets.
• Using multiple accounts to gain an advantage.
• Exploiting game glitches or bugs to gain an unfair advantage.
• Money laundering or transactions involving illegal funds.

Microgaming believes gaming should be purely for entertainment. That's why we encourage every member to play responsibly and provide a range of tools to help them do so.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Control the maximum amount you can lose within a given period.
• Cooling-Off: Take a break for 7, 14, or 30 days.
• Self-Exclusion: The right to suspend accounts for a period of 6 months up to permanently.

To learn more about responsible gaming, visit our Responsible Play View page.

You may request to close your account at any time by contacting our support team. Any active bets will be settled and any remaining balance will be returned before the account is closed.

Microgaming reserves the right to close accounts for the following reasons:

• Violation of these terms.
• Suspicion of fraud or money laundering.
• Providing false identity or incorrect information.
• Operating multiple accounts.
• Proof of being a minor.

Decisions to close an account may be appealed by sending a written complaint to the support email.

Microgaming is not liable for any financial losses resulting from gaming activity. Gaming carries inherent risk, and by playing you acknowledge that you are assuming that risk knowingly.

• If a disruption occurs due to a technical fault, Microgaming will provide reasonable compensation.
• We are not liable for bets lost due to internet disconnection.
• Microgaming is not responsible for delays caused by third-party payment gateways.
• No compensation is applicable for service disruptions caused by external factors such as natural disasters or server attacks.

The collection, storage, and use of your personal information is outlined in our Privacy Policyfor full details. Microgaming does not sell your information to third parties.

• Cookies are used to enhance the user experience.
• Documents collected during the KYC process are stored on secure servers.
• Information may be shared with regulatory authorities where legally required.

For any issues or complaints, please contact our customer support in the first instance. Most issues are resolved within 24 hours. If your issue remains unresolved through support, submit a written complaint to support@microgaming.run address.

Microgaming follows a neutral third-party arbitration process for resolving all disputes. These terms and conditions are governed under international gaming law.